Wednesday, February 24

Grocery store work, customer-facing roles linked with increased Covid-19 infection risk, says study – Economic Times

BOSTON: Grocery store employees are likely to be at increased risk of
COVID-19 infection, with those in customer-facing roles five times as likely to test positive as their colleagues in other positions, a study suggests.

The research, published in the journal Occupational & Environmental Medicine, also found that among those testing positive, three out of four had no symptoms, suggesting these key workers could be an important reservoir of infection.

The researchers studied 104 employees of one grocery store in Boston, US in order to find out how COVID-19 has affected the health and wellbeing of essential workers.

Each employee was tested for SARS-CoV-2, the virus responsible for COVID-19 infection, in May this year as part of a mandatory testing policy across Boston.

They were asked to provide information on COVID-19, including any symptoms and exposure to anyone with confirmed SARS-CoV-2 over the past 14 days.

Information on mental health was gleaned from two validated questionnaires for depression and anxiety.

One in five (21 out of 104) workers tested positive for SARS-CoV-2, indicating a prevalence of 20 per cent at that point in time, the researchers said.

This was significantly higher than the prevalence of the infection in the local community at the time: 0.9-1.3 per cent, they said.

Three out of four of those testing positive (76 per cent) had no symptoms. Of those testing positive, most (91 per cent) had a customer facing role compared with 59 per cent of those testing negative.

Workers in customer facing roles were five times more likely to test positive than their colleagues in other types of role, after accounting for potentially influential factors, such as the prevalence of SARS-CoV-2 where they lived.

Those in supervisory roles were six times more likely to do so, according to the researchers.

This is a small observational study of workers in one store in one city at one point in time, which relied on subjective reports, and as such, can’t establish cause, the researchers said.

“This is the first study to demonstrate the significant asymptomatic infection rate, exposure risks, and associated psychological distress of grocery retail essential workers during the pandemic,” the researchers said.

“Once essential workers are infected with SARS-CoV-2, they may become a significant transmission source for the community they serve,” they said.

5 Most Sought-After Skills In A Post-Covid Workplace

Upskilling Need Of The Hour

Upskilling is the order of the day whether it’s because your industry has been affected, you’ve been asked to leave or simply just considering a change. And the new normal means that certain skills will be highly sought in the post COVID-19 world, given that many of our usual ways of living have changed. Employees all over the world are compelled to adjust to digital infrastructure and work remotely. This requires acquiring new skills – not just technical but also soft skills to make a smooth transition into the new way of working. Lakshmi Mittra, VP – Center of Excellence (CoE) and Clover Academy, Clover Infotech, shares the top skills that in a post covid world:

Problem Solving

Problem solving skills become essential in a remote working scenario. Since employees are collaborating and communicating virtually, this can raise a series of challenges. Problem solving skills enable employees to approach problems rationally and view them as opportunities. In this way, they can identify the most effective methods to rectify situations and ensure smooth functioning of business operations.


The current global crises have not only tested employees’ capabilities to perform in a remote working environment but also their emotional resilience. With some enterprises announcing remote working till the end of 2020, it has become imperative for managers to develop strong leadership qualities to manage teams remotely, inspire and bring out the best in them by outcome based management. Enterprises are organizing courses to skill their leadership and mid-management teams to plan and manage their work better and build camaraderie among their teams remotely.

Cybersecurity Experts

Since the majority of the workforce is operating from home, hackers are using this as an opportunity to launch cyber-attacks. As per recent reports, there has been a significant increase in the number of cyberattacks on personal computers, networks, and routers. With IT and cyber security becoming more critical than ever, cybersecurity experts will be on the priority list for every enterprise.

Communication Skills

With remote working and collaboration, it is very important to communicate clearly and be well-planned to get the best out of teams. Right from training and skilling employees to getting projects delivered on time, communication skills will become very critical and could be a key factor that distinguishes successful projects from the others.

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